Delivery

Shipping Policy

Last updated: November 12, 2025

Every mat is rolled, packed and sent with tracking. Below you'll find our rates, timings and what to expect once your parcel is on the move.

Shipping rates

At $54.99 per mat, two mats take your order past $100, so a pair for the bath and the shower ships free.

Processing time

Orders are prepared and handed to the carrier within 1-3 business days. Orders placed on weekends or public holidays start processing on the next business day.

Delivery times

These are estimates. Weather, busy seasons and customs checks can occasionally add a few days.

Tracking

When your order ships, we email you a tracking link so you can follow it all the way to your door.

Duties and taxes

Orders sent outside the United States may attract import duties or taxes. These are set by the destination country and are paid by the recipient on delivery.

Address details

Please check your delivery address at checkout. If you spot a mistake, email us straight away; we can update it as long as the parcel hasn't left us yet.

Lost or damaged parcels

If tracking stops moving for a long time, or your mat arrives damaged, email us with your order number and we'll help sort it out with the carrier or send a replacement.

Questions

Email info@pebblemoor.com; our customer service email is available 24/7.