FAQ

Questions, answered

Frequently Asked Questions

Last updated: November 12, 2025

The things people most often ask us before stepping onto their first Pebblemoor mat.

Mats, care and orders

How big is a Pebblemoor mat?

About 24 x 17 inches (61 x 43 cm). Every design comes in this one size. Our Size Guide shows where it fits best.

What is the mat made of?

The top is a soft, plush microfiber that dries quickly, printed edge to edge. Underneath is a non-slip backing that grips tile and wood floors.

Will my bathroom door close over it?

In most homes, yes. The mat has a low profile, so doors usually glide over it. If your door already sits very close to the floor, measure the gap first.

Does the non-slip backing really grip?

It holds well on clean, dry, smooth floors like tile, stone, vinyl and sealed wood. Wipe the floor before laying it down, and remember that any mat can move on a wet or soapy floor.

How do I wash it?

Machine wash cold on a gentle cycle, then hang or line dry. Please skip bleach and don't tumble dry on high heat, which can harm the backing.

Will the print fade?

The design is printed right into the microfiber and is made for regular washing. Colours may soften very gently over time; washing cold and drying away from strong sun keeps them brightest.

How much does it cost?

Each mat is $54.99. Shipping is a $7.99 flat rate, and free once your order reaches $100.

How long will delivery take?

We dispatch in 1-3 business days. US orders usually arrive 5-9 business days after that, and international orders in 10-20 business days, with tracking.

Can I return a mat?

Yes, within 30 days of delivery, for any reason. Email info@pebblemoor.com first and we'll send you the details.

Is the colour exactly what I see on screen?

We photograph every mat in soft daylight, but screens vary. Expect a close match with small differences in warmth or depth.

Can I order more than one design?

Of course. Many customers pick one mat for the tub and another for the shower or a double vanity, and two mats ship free.

How can I contact you?

Email info@pebblemoor.com. We handle every question by email, and our customer service email is available 24/7.

Still wondering?

Send us a note at info@pebblemoor.com; our customer service email is available 24/7.

Pebblemoor is a trademark owned and operated by CHUN TAT TRADING DEVELOPMENT LIMITED.

CHUN TAT TRADING DEVELOPMENT LIMITED
Room K1, 13/F, Block 2,
Golden Dragon Industrial Centre,
162-170 Tai Lin Pai Rd, Kwai Chung, NT

Write to us at info@pebblemoor.com. Wherever you are, our customer service email is available 24/7.

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